After-sales service provider: The key to sewing machine quality is failure rate

High clearance and noise

Breakage, Float stitch;

Broken needle, skip the needle

Uneven lines, skewed seams

Poor delivery

Slow speed

High power consumption

Motor heating

Stuck parts

...

For the after-sales service personnel of sewing equipment, if the sewing machine you buy often has "problems" after a period of use, even if it is produced by a high-end brand, it cannot be called a good sewing machine in their mind.

In terms of after-sales service, industrial products contain more content than consumer products. Even, the quality of after-sales service plays a vital role in whether buyers choose the product. Therefore, when evaluating a piece of sewing equipment, the views of the after-sales service provider also need the buyer's key reference.

◆The after-sales service team of sewing machine manufacturers, provide technical and maintenance training to dealers. When the dealer's after-sales personnel are unable to solve problems or major customers encounter problems, the manufacturer's after-sales team will visit the downstream manufacturers to provide after-sales services.

◆The dealer's after-sales service personnel provide services including door-to-door installation, commissioning, repair, maintenance, etc., and sometimes provide training to the downstream customer's own repair team.

◆Sewing machine repair, maintenance, and service personnel are provided by clothing, luggage, shoes, and hats manufacturers. Generally, large and medium-sized factories have the strength to equip such a maintenance team.

◆A mechanic who does not belong to the company and relies on machine maintenance for a living. Most of them are flexible professionals who work according to market demand.

From the perspective of users, stability, accuracy, efficiency, failure rate, and service life are important criteria for evaluating the quality of a sewing machine. As for how to evaluate the quality of a sewing machine, the after-sales personnel of the sewing equipment will focus more on the analysis from the perspective of failure rate. The failure rate of sewing equipment refers to the percentage between the downtime and the time when the equipment should be started. It is one of the indicators to assess the technical status, failure intensity, maintenance quality, and efficiency of the equipment.

At present, the sewing equipment in the market is becoming more and more automatic. In the process of use, it is inevitable that the failure is caused by various uncertain factors. As we all know, sewing equipment with a high failure rate will affect production efficiency and increase costs. Therefore, users pay more attention to the failure rate when purchasing equipment, and products with a low failure rate will be more attractive to users.

For example, most after-sales service providers think that sewing machines of major foreign brands are generally better than those of domestic brands. One of the most important reasons is the failure rate and maintenance rate. Compared with domestic brands, foreign well-known brands are relatively low, and some do not even need maintenance. After years of operation, the performance is still stable. There are many domestic sewing machine brands. Therefore, there is no unified standard for quality and failure rate. In order to seize the market, some manufacturers often ignore the adherence to quality and take low prices as a weapon. Therefore, buyers need to pay attention to the failure rate when considering purchasing sewing equipment. Equipment with a low failure rate will have higher efficiency after the operation.

In short, the general after-sales service personnel would not recommend the purchase of sewing equipment with a high failure rate, high maintenance frequency, and low maintenance efficiency.